Return policy

Cases that can be returned:
- Defective goods due to the manufacturer
- Damaged goods due to the company's shipping process to customers
- Delivered goods do not match the model or type that the customer ordered
- Delivered goods are missing
If you discover the above cases, please do not accept the goods and ask our delivery staff to confirm the status of the goods on the spot and request a return. Otherwise, the customer must immediately report the status of the defective goods to us within 24 hours of receiving the goods to receive support for a new exchange. After 24 hours, we will not support the solution because by default the customer has agreed with the delivered product.
General terms and conditions for return:
- "One for one" for products sold within 07 days if there is a problem.
- Full labels, invoices, no scratches, dents, external damage, breakage...
- Time to exchange goods is no more than 3 days from the date of receipt (based on the purchase invoice or receipt signed by the delivery party).
- There are full accompanying documents such as receipts, invoices, delivery notes, warranty cards, catalogs...
However, for some products, we will not apply the same return conditions as above. During the sales consultation process, we will specifically advise on the time limit and form of return for each product for customers to refer to when they need to buy that product.
Return fee: The return fee will be fully paid by the company if the error is the company's.
Return form: The product will be replaced with a new one for the customer. In case the product is no longer in stock, the company commits to refund 100% of the fee that the customer has paid us through the following forms: cash at the company or bank transfer to the customer