Shipping policy

Normally, after receiving the order information, we will process the order within 24 hours and respond to the customer about payment and delivery information.
Delivery time is usually between 3-5 days from the date of order confirmation or according to the agreement with the customer when placing the order. However, there are cases where delivery takes longer but only occurs in the following force majeure situations:

• Company staff will not be able to contact customers by phone so delivery is not possible.
• The shipping address you provided is incorrect or difficult to find.
• The company's sudden increase in orders has slowed down order processing.
• The partner supplying raw materials to the company is slower than expected, causing the delivery to be delayed, or the shipping partner is late in delivering the goods, only distributing to agents or customers with large, long-term needs. Therefore, the company will mostly support the shipping costs as a way to take care of its agents. For retail customers with large needs, please contact directly to negotiate the contract as well as shipping costs.